verified_user Legal Document

Privacy Policy

We value your trust above all else. Understand how we collect, use, and protect your personal and business information.

Last updated: October 26, 2023

At FAIDIKA, we value your trust above all else. As a partner in your business journey, we are committed to being transparent about how we collect, use, and protect your personal and business information. This policy is written in simple language to ensure you understand your rights.

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Information We Collect

To help you manage your business effectively, we collect the following types of information when you use our app:

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    Personal Details
    Your name, phone number, and email address used for registration.
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    Business Information
    Your shop name, location, and type of business.
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    Transaction Data
    Records of sales, expenses, and inventory items you enter into the system.
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    Device & Usage Data
    Information about your device, browser, and how you interact with the application to help us improve performance.
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How We Use Your Information

We do not sell your data. We use the information we collect strictly to provide and improve the FAIDIKA services for you.

Service Delivery

To calculate your profits, track your stock levels, and generate business reports.

Support & Communication

To send you alerts about low stock or important account updates via SMS or Email.

Security

To verify your identity when logging in and prevent unauthorized access to your business data.

Improvement

To understand how business owners use the app so we can build better features.

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Data Storage & Security

Your data is stored securely on cloud servers protected by industry-standard encryption. This means even if you lose your phone, your business records are safe and can be restored when you log in on a new device.

We perform regular backups to ensure no information is lost due to technical errors.

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Sharing Your Information

We respect your privacy. We do not share your personal information with third parties for marketing purposes. We may only share data in the following circumstances:

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    Legal Requirements
    If required by Tanzanian law or legal authorities.
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    Service Providers
    With trusted partners who help us operate the app (e.g., SMS providers for notifications), under strict confidentiality agreements.
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Your Rights

You have the right to access, correct, or delete your personal data at any time. You can also request a full export of your data.

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    Request access to your personal information we hold.
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    Correct inaccurate or incomplete data.
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    Request deletion of your account and associated data.
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    Export your business data in a portable format.
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Have questions about your data?

Our Data Protection Officer is here to help clarify any concerns you may have about how we handle your information.

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On This Page
Introduction Information We Collect How We Use Data Storage & Security Sharing Information Your Rights Contact Us

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